Computer and IT Support at the NCI-Frederick is chiefly the responsibility of two
groups: Computer & Statistical Services and
ISP IT Operations Group (ITOG). All major
computer support services at the NCI-Frederick can be accessed by contacting the
NCI-Frederick IT Helpdesk:
Notice: All government-owned PC laptops at NCI-Frederick must have the ability
to log in with a PIV card by May 30, 2011. The NCI supplied enough USB PIV readers
to cover all current systems without a PIV reader. All new systems will be required
to have a PIV card reader included in the order. Most PC laptops can be configured
with an integrated reader.
Notice: The 2-Factor VPN client is being installed on all government-owned
laptops during the PIV card rollout.
Enabling Power Management features can interfere with certain features or functions
on some computers. The standard power settings are:
If you need a change to these settings for any reason, please fill out the
Electronic Stewardship - Power Management Exception and submit it to the
NCI-Frederick Helpdesk (email@example.com)
or mail stop Bldg 360.