The following are the procedures to return supply items received damaged, shipped incorrectly, ordered incorrectly or not acceptable:

DO NOT - set up for return with the vendor. C&A personnel will coordinate the return. Should the return be deemed necessary through discussions with the vendor's technical services department, the requestor must forward all pertinent information to C&A so the appropriate changes for the return and any replacement item can be made in the MIS. This step is important to enable the timely delivery of the replacement item to the program area upon receipt in the Receiving Department.

Reason Time Discovered After Delivery Do the Following
Damaged or Shipped Incorrectly Within 10 working days Contact the Receiving Department at X1172
Damaged or Shipped Incorrectly After 10 working days Contact the Subcontract Administrator/Buyer that issued order/subcontract
Ordered Incorrectly or Not Acceptable Anytime Contact the Subcontract Administrator/Buyer that issued order/subcontract

NOTE: See Blanket Order & Credit Card Manuals for applicable instructions for handling returns.