NCI at Frederick Web Help
The site infrastructure has changed to reflect the many changes at the institutes
over the last several years. We understand that this may cause some confusion for
those who were adept at using the previous site navigation, but hope that the transition
to the new method of navigation will be brief and not too painful.
In addition, the facility has recently been re-named from the Frederick National Lab to the Frederick
National Laboratory for Cancer Research. Given the number of pages on the website,
updating references to the Frederick National Lab will be an ongoing process that could take
a few months. We thank you in advance for your patience.
I need help with my computer.
If you are experiencing issues with your hardware or software, contact the Computer
Helpdesk at extension 5115. You may also submit a help ticket online
through the C&SS Request Assistance
I need help with an error experienced on the Frederick National Lab or the NCI at Frederick website.
We are sorry that you have experienced an issue with any of our websites. Please e-mail
the Frederick Webmaster with your issues,
or you may call 301-846-5115.
I cannot find my content on the new website. Where is it?
We have taken a phased approach to the launch of the Frederick National Lab website due to
the large amount of content. As a result, it is most likely that your content has
not “moved” but the method to navigate to it has changed. This means that the web
address will still be the same and any links or bookmarks to that content location
will continue to work as usual.
To quickly find your content you may use one of the following options:
- Use the enhanced Search Function located in the page header to search the
full website, or
- Check the NCI at Frederick Site Map to find your
content. Only content that has been moved into the new look and feel will be included
in the site map.
Will my bookmarks and favorites still work?
Many of your current bookmarks and favorites will still work as we have implemented
redirects for a significant amount of the content that moved file location. Please
contact the Frederick Webmaster if
you encounter any issues and we will do our best to resolve your issue as soon as
What about links that are embedded in documents or other sites? Will they break?
The NCI at Frederick website has a very high volume of content, including content pages, web applications,
documents and images. With this volume it is possible that some links will break.
However, we have done a lot of groundwork to prevent this, including adding page
specific redirects. As more content is added to the new look and feel, we will be
touching base with content owners and at that time will address any specific concerns
What happened to the Campus section?
The campus section of the website has been removed as a result of the significant
amount of feedback we have received regarding outdated links and the difficulty
finding specific content. Many of the links now reside in the “Services” section
of the website, which has been expanded. You may also try the “For Our Staff” section
for more specific information. If you cannot find your links please do not hesitate
to contact the the Frederick National Lab Webmaster
or to call the Frederick National Lab Helpdesk at extension 5115.