The Quality Management process is integrated with the other Project Management processes: Risk Management, Scope Management, Schedule Management, Cost Management, Process Improvement,
Communications Management, Staffing Management, and Procurement Management. Quality Management involves effort and interactions among individuals in various areas, depending on the project.
The approach to Quality Management is compatible with that of the International Organization for Standardization (ISO) and involves both the management of the project and
management of the products of the project. Management of projects is the same for all projects while management of the project's product quality is based on the standards for the product.
Quality is the degree to which a set of inherent characteristics fulfill requirements. The project requirements are based on stated and implied needs of stakeholders through Stakeholder
Analysis performed during Project Scope Management. Quality management complements project management by focusing on customer satisfaction; prevention rather than inspection;
management's attention to provision of adequate resources; and continuous improvement through plan-do-check-act cycles and organizational initiatives such as TQM, Six Sigma,
and process improvement models.
1.5. Quality checklist (checklist template)
1.6. Quality metrics
1.7. Work performance information – includes technical performance measures, project deliverables status, required corrective actions, and performance reports that can be applied to audits,
quality reviews, and process analyses
1.8. Quality audits – a structured independent review to determine whether project activities comply with organizational and project policies, processes, and procedures to identify deficiencies.
Efforts to reduce the inefficiencies should result in reduced cost of quality and an increase in acceptance of the product or service by the customer or sponsor; they may be scheduled or random
and carried out by trained auditors (inhouse or external); confirm the implementation of approved change requests, corrective actions, defect repairs, and preventive actions.
1.9. Approved Change requests– modifications to work methods, product requirements, quality requirements, scope, and schedule.
Approved changes must be analyzed for potential impact to the quality management plan, quality metrics, or quality checklists.
All changes should be formally documented in writing according to the Project Management Plan and any undocumented verbal discussions should not be implemented.
1.10. Inspection – the examination of a work product to determine whether it conforms to standards resulting in measurements; can be reviews, peer reviews, audits, and walkthroughs
1.11. Deficiency review – an action taken by the quality control department to ensure that product or service deficiencies are brought into compliance with requirements or specifications
1.10. Lessons Learned – documentation of deficiencies and successes for use in future similar projects.