Frederick IT Helpdesk and Computer Support

Computer and IT Support at the NCI-Frederick is chiefly the responsibility of two groups: Computer & Statistical Services and ISP IT Operations Group (ITOG). All major computer support services at the NCI-Frederick can be accessed by contacting the NCI-Frederick IT Helpdesk:

Contacting the NCI-Frederick Helpdesk

Recent IT Notices and Messages

Posted Summary Affects
November 21, 2011 PIV Card Reader Deployment at NCI-Frederick
As of December 15, 2011 all government-owned Windows desktops will be required to have the ability to use a PIV card for login purposes. To prepare NCI-Frederick for this NIH mandate, C&SS will be distributing PIV card readers to existing desktops over the next several weeks. [Moreā€¦]
All Employees

PIV Cards and VPN Information

PIV Readers

Notice: All government-owned PC laptops at NCI-Frederick must have the ability to log in with a PIV card by May 30, 2011. The NCI supplied enough USB PIV readers to cover all current systems without a PIV reader. All new systems will be required to have a PIV card reader included in the order. Most PC laptops can be configured with an integrated reader.


Notice: The 2-Factor VPN client is being installed on all government-owned laptops during the PIV card rollout.

Electronic Stewardship - Power Management Exception

Enabling Power Management features can interfere with certain features or functions on some computers. The standard power settings are:

  • Computer to Sleep (Stand-by Mode) = 60 minutes
  • Monitor Sleep (Blank Screen) = 15 minutes

If you need a change to these settings for any reason, please fill out the Electronic Stewardship - Power Management Exception and submit it to the NCI-Frederick Helpdesk ( or mail stop Bldg 360.

Additional IT Information

nci at frederick it service catalog