Operations and Maintenance

Preventive maintenance is scheduled, routine maintenance that helps keep equipment running efficiently and reliably while minimizing unplanned downtime and costly repairs.

The Operations and Maintenance (O&M) Department provides the “Help Desk” as a valuable resource to both our internal and external customers. Our talented and knowledgeable staff are available to assist with a wide variety of questions, concerns, or issues. Please read below for a better understanding of the services provided as well as some tips (including what information is needed to expedite your request).

Occurring without notice, unscheduled utility outages (mainly electrical) are abrupt and create a nuisance. During an unscheduled electrical power outage, the Operations and Maintenance (O&M) department will monitor stand-by generators for proper operation.

Summertime is coming and with it warmer temperatures, so get out there and enjoy it. The Operations and Maintenance (O&M) department has talented individuals dedicated to maintaining your air conditioning equipment for maximum efficiency. Our staff are always ready to address issues even in the dog days of summer. Please be assured that we are working diligently to keep you comfortable.

There are many safety rules and regulations designed to keep us safe as we carry out our individual tasks at NCI, but this issue of the O&M Newsletter is all about evacuation. Specifically, it highlights the importance of the systems and components that ensure the safe evacuation of all building occupants in emergency situations.

Resource management in the form of “outsourcing” continues to be a valuable tool for the Operations and Maintenance (O&M) department. The O&M department uses this resource as an integral part of its approach to customer service.

One of the many services provided through our Exterior and Structural Systems shop is “Moving” Services. Planning, coordination, and proper paperwork are critical to ensure a successful move. Please read on for some tips and factoids to help guide you through your requests for these services.

Our first consideration in every task, large or small, is the safety of our O&M work force and our customers. You, our customer, play an important role in the execution of your work order. The support you provide assists us in understanding the work order requirements, which is the first step in developing a safe plan for accomplishing your request.

Winter is once again upon us. Here are some informational tidbits to help you better understand what to expect during inclement weather events via FAQs, contact information, and a snow removal priority map, as well as some important safety tips. Enjoy!

The Operations and Maintenance (O&M) department has been serving and supporting the NCI scientific mission since 1972. Our dedicated staff works 24/7 behind the scenes to ensure that the NCI campus and laboratory environments are safe, functional, and reliable, as well as comfortable and aesthetically pleasing.